Policies & Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. We make every effort to ship orders quickly, but some orders may take additional time for packaging, or order review. We will contact you when your order has shipped.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Please note that some items may be subject to additional shipping and handling charges because of size or weight. We offer $14.99 ground shipping for all purchases under $75. Floor pumps, fenders, repair stands, handlebars, wheels, and wire bead tires incur an additional $15 shipping charge. Hitch racks have their own shipping cost scale according to weight

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Cancelled Orders/Returns

There are no returns on sale or closeout items unless the items are defective.

We Guarantee to sell you the right bicycle in the right size. All new non-ridden bicycles may be exchanged within 7 days of purchase.  

If there is a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via UPS Ground, FedEx Ground, or insured US Mail (we do not accept CODs). A return shipping label can be obtained for damaged or incorrect merchandise by contacting us via email. Merchandise returned that appears used will be subject to a restocking fee. Labor fees and outbound shipping are not refundable.

Items may be subject to a 20% or higher restocking fee.

All orders must be returned before 30 days from the purchase date. Our security system automatically deletes card data and sensitive information for your safety after 30 days.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!